BlackRock

Senior UX Designer (Currently contracting)

• Spearheading UX/UI strategy for investment platforms and advisor experiences, aligning stakeholder goals with frictionless user flows that support financial decisions for millions of users.

• Leading cross-functional collaboration with engineers, product managers, and researchers to deliver scalable design systems and elegant experiences under tight deadlines.

• Leveraging Design Thinking and rapid prototyping to iterate, test, and validate concepts, ensuring strong usability and business alignment.

Please note: these projects are currently in progress and covered by NDA agreements. While I cannot share specific deliverables publicly, I’m happy to discuss my design process, problem-solving approach, and creative thinking behind each step during interviews or conversations.

Providence Health & Services

Principal UX Designer / Web experience Strategist

Service Design & UX Leadership:
Played a key role in the end-to-end service design transformation for healthcare financial web and product experiences, contributing to a 65% increase in user engagement through journey mapping, ecosystem analysis, hands-on prototyping, user testing and research. Collaborated with cross-functional stakeholders, agency partners, and the development team to execute a full redesign of Providence's healthcare financial website (providence.org/billing-support), transforming the user experience.

Digital Transformation Achievements:
Architected a user-centered financial assistance platform with streamlined navigation and improved accessibility, boosting digital adoption rates. Delivered a 30% YoY surge in website traffic through content and user flow optimization, the launch of an interactive accessibility calculator tool, and performance tracking using KPI dashboards for post-launch data metrics.

UX Research & Implementation:
Conducted comprehensive UX research—including competitive analysis, card sorting, and user testing—resulting in optimized registration flows and high-fidelity prototypes aligned with accessibility and mobile-first principles. Translated insights into actionable product requirements and led cross-functional teams through design and implementation phases.

Intuit (Mint)

SR. UX & UI PRODUCT DESIGNER

Product development - Mint Salary Insights Platform (Beta):

• Led design of Mint Salary Beta platform, delivering personalized compensation analytics reaching 10M+ users through data-driven insights and interactive visualizations.

• Architected hyper-personalized salary exploration features integrating multiple data points: role, employer, location, experience level, and industry benchmarks.

• Increased user engagement through mobile-first design strategy and optimized search flows for salary comparison tools.

Visual Design & UX/UI Strategy Implementation:

• Designed and launched salary analytics dashboard with real-time data visualization, improving user engagement by implementing mobile-first responsive design.

• Optimized conversion funnel for Salary Search and Reports features through user testing and iterative design improvements.

• Enhanced Mint profile system architecture with streamlined navigation and personalized user journeys.

  (See launched home page and sample salary report).

Wavely (SaaS startup)

SR. PRODUCT DESIGNER/LEAD 

Design Leadership and Platform Innovation:

• Architected and launched professional networking platform, implementing real-time messaging, profile matching, and seamless communication features.

• Established scalable design system and processes for rapid iteration, optimizing design-to-development workflow.

• Led cross-functional design team in delivering high-impact solutions across web, product, social media, and print channels.

Strategy, Creative Processes and Team Development:

• Implemented design thinking methodology to transform complex user goals into intuitive workflows and engaging experiences.

• Created and standardized design processes optimized for fast-paced product development, improving team efficiency and output quality.

• Built and mentored high-performing design team, establishing centers of excellence for web, product, and brand design.

• Provided mentorship support and developed structured design review processes that fostered a collaborative learning environment, leading by example while providing individual coaching on carrier development, design critique, and leadership readiness.

8x8 Inc.

DESIGN Lead   | Design Director        

Design Leadership & Enterprise Transformation:

• Led art direction for in-house and 3rd party designers, establishing a new 8x8 design system and brand identity across multiple channels (eComm, partners portal, www.8x8.com/products).

• Launched company's first eCommerce Product and Enterprise Meetings product, driving digital transformation and new revenue channels.

• Directed cross-functional rebranding initiatives across 8x8.com ecosystem, orchestrating collaboration between in-house teams, product development, and agency partners.

Operational Excellence & Team Development:

• Established enterprise-wide design operations framework, implementing project management tools and agile processes to scale Marketing initiatives.

• Built and scaled in-house design team through strategic hiring, mentorship programs, and career development paths.

• Developed vendor evaluation framework and led selection process for major digital initiatives including site-wide redesign.